Responsible Gaming

Gambling Should Be Entertainment

At Betfred, we believe gambling should only ever be viewed as entertainment, not as a way to earn money or solve financial problems. Like any form of entertainment, it should only be enjoyed with money you can afford to lose.

We're committed to promoting safe and responsible gambling practices. If you choose to gamble, please do so responsibly and within your means.

Age Verification

You must be 18 years of age or over to gamble with Betfred in the United Kingdom. Gambling is illegal for anyone under the legal age of majority in their jurisdiction.

Betfred takes age verification seriously and operates under strict UK Gambling Commission regulations. If you are under 18, please do not attempt to access gambling services.

If you're a parent or guardian concerned about a young person's gambling, please contact GamCare for guidance and support.

Warning Signs of Problem Gambling

Problem gambling can develop gradually. Please be honest with yourself and watch for these warning signs:

• Chasing losses: Continuing to gamble to try to recover money you've lost
• Hiding gambling: Keeping your gambling activity secret from family or friends
• Loss of control: Gambling more frequently or for longer than intended
• Neglecting responsibilities: Gambling interfering with work, studies, or family commitments
• Borrowing to gamble: Using credit cards, loans, or borrowed money to fund gambling
• Emotional gambling: Gambling to cope with stress, anxiety, depression, or other difficult emotions
• Tolerance: Needing to gamble with larger amounts to achieve the same excitement
• Failed attempts to stop: Repeatedly trying and failing to cut down or quit gambling
• Restlessness when not gambling: Feeling irritable, anxious, or uneasy when unable to gamble
• Financial problems: Debts accumulating, bills unpaid, or financial hardship due to gambling

If you recognise any of these signs in yourself or someone you know, please seek help immediately.

Self-Help Tools & Controls

Betfred provides several tools to help you maintain control of your gambling:

• Deposit Limits: Set a maximum amount of money you can deposit within a specified timeframe (daily, weekly, or monthly)
• Loss Limits: Set a maximum amount of money you're willing to lose during a session or timeframe
• Spending Limits: Restrict the total amount you can spend on gambling activities
• Reality Checks: Enable pop-up reminders during your gambling session to help you keep track of time and money spent
• Time-Out (Cool-Off Period): Take a voluntary break from gambling for a set period (from a few hours to several weeks)
• Self-Exclusion: Permanently or temporarily exclude yourself from accessing your Betfred account and all Betfred gambling services

These tools are available through your Betfred account settings. We encourage you to use them to manage your gambling responsibly.

Support & Help Organisations

If you're struggling with problem gambling, professional help is available. Please reach out to one of these organisations:

United Kingdom (Primary Support)

• GamCare
  Free, confidential support and counselling for anyone affected by problem gambling
  www.gamcare.org.uk
  National Problem Gambling Clinic referrals available
• GamStop (National Self-Exclusion Scheme)
  Free, confidential national self-exclusion scheme allowing you to self-exclude from all UK-regulated gambling operators
  www.gamstop.co.uk
• Gamblers Anonymous
  Free support meetings and peer support for problem gamblers
  Telephone: 020 7384 3040

International Support

• Australia: Gambling Help Online
  www.gamblinghelponline.org.au
• Canada: Responsible Gambling Council
  www.responsiblegambling.org
• United States: National Council on Problem Gambling
  www.ncpgambling.org
  National Problem Gambling Helpline: 1-800-522-4700 (confidential and free)
• Germany: Bundeszentrale für gesundheitliche Aufklärung (Federal Centre for Health Education)
  Provides information and support resources for problem gambling

If You Need Help, Reach Out Today

If you or someone you know is struggling with problem gambling, please seek help immediately. There is no shame in asking for support—help is available, confidential, and often free.

Remember: problem gambling is treatable, and recovery is possible. The first step is recognising that there's a problem and reaching out for support.

Contact GamCare on 0808 8020 133 (free and confidential) or visit www.gamcare.org.uk

Further Information

Betfred is licensed and regulated by the UK Gambling Commission. If you have any concerns about gambling safety or wish to report a concern, please contact the UK Gambling Commission.

For more information about responsible gambling and player protection, please visit the official Gambling Commission's information for players.